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Senior IT Ops and Infrastructure Engineer
, , | Technology | Full-time
Purpose
The IT Ops and Infrastructure Associate is responsible for overseeing the installation and testing IT and network infrastructure, network administration, server administration, employee hardware / software set-up, on-site and remote IT support, and computer maintenance. The position requires approximately 50% travel between the Office and Data Center sites, also must be able to work in a fast-paced environment with little supervision.
The IT Ops and Infrastructure Associate is responsible for overseeing the installation and testing IT and network infrastructure, network administration, server administration, employee hardware / software set-up, on-site and remote IT support, and computer maintenance. The position requires approximately 50% travel between the Office and Data Center sites, also must be able to work in a fast-paced environment with little supervision.
Responsibilities & Accountabilities
- IT Equipment Room Management:
- Administers, monitors and maintains IT equipment rooms
- Develops quality assurance procedures to ensure operational excellence
- IT Infrastructure Management:
- Reviews adequacy of IT infrastructure regularly and proposes changes or upgrades.
- Asset management, inventory (including ordering and tracking of IT hardware and software) and lifecycle management.
- Ensures team members are set-up with IT hardware and software according to organizational requirements.
- Create and maintain application deployment packages and device images.
- Support Service Desk Team:
- Develop and maintain a helpdesk request queue and tracking system.
- Provides software and hardware continued support to Hut 8 team members.
- Resolves IT questions or problems or escalates them in a timely manner.
- Vendor Management:
- Identifies local vendors & develops technical specs and QC program for service contracts.
- Performs Quality Assurance for IT Infrastructure Installations during construction.
- Manages access and SLA performance for preventative maintenance and repairs.
- IT Project Management:
- Prioritizes and balances day-to-day support activities with IT project implementations
- Develops and delivers accurate and timely reporting on deliverables.
- Acts in a manner consistent with Hut 8’s values.
- Maintains working area in a safe, organized manner.
- A diploma, certificate, or degree in a related technical field required
- Must possess a minimum of 3-5 years of relevant experience in a similar role
- Experience or solid understanding IT Infrastructure
- Experience with Datacenter operations and Networking
- Excellent Microsoft 365, Windows Operating Systems knowledge
- Microsoft 365 Certified: MS-100, MS-101, MD-100, MD-101 preferred
- MS-900: Microsoft 365 Fundamentals preferred.
- Networking experience in campus, datacenter, & office environments
- CCNA, CCNP certification preferred
- Planning, budgeting and results reporting experience
- Any safety certification such as OSHA, First Aid, & CPR is a plus
- Understands splicing and testing of fiber optic cables.
- Strong analytical and problem-solving skills
- Strong network connectivity troubleshooting including DHCP, DNS and VPN
- Strong verbal and written communication skills.
- Ability to communicate in a comprehensive, polite and friendly manner with all levels of management, contractors, team members.
- Proven ability to provide IT support to team members.
- Detail oriented client focused team player.
- Ability to work in a fast-paced environment.
- Fast learner capable of learning and working independently.
- Ability to lift and move heavy materials up to 40lbs.
Special Conditions of Employment
- Must have own reliable transportation
- Must be willing to work outside regular business hours as required by job duties.
- Current Drivers License with clean driving record.
- Submit a criminal record clearance.
- This role is a safety sensitive positon and may require additional screening.
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